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Boston Healthcare for the Homeless Program
Medical clinic providing health services for homeless patients in Boston, MA.
Overview
Project Type: individual passion project
Tools: Figma
Duration: 72 hours
Goal
Redesign the BHCHP mobile website to enhance user navigation for current and prospective patients and donors.
My main emphasis for this project was interaction design.
Full Design
User Personas: The Patient and The Donor
User Flows
Based on the user personas, I created a user flow for each of our target users. The patient user flow represent's Nick's ideal path as he searches for arthritis relief, and is eventually brought to a fitting clinic's website. The donor user flow represents Lisa's ideal online donation process.
Best Practice Research & Identifying Pain Points
I reviewed the websites of several similar clinics across the country to determine healthcare UX best practices. I also read through case studies of various healthcare and charity websites to narrow down a few key guidelines to increase user donations and patient accessibility. I then identified pain points on BHCHP's website based on these criteria.
My Designs
Simple Donation Process
Streamlined donation process is accessible to users with little technology experience
Key buttons and information stand out against other text, minimizing user distractions.
Highly Customizable Service Search Function
Service type, location, and day/time filters allow patients to find the ideal clinic for their needs.
Direct links to clinics' websites takes clients to their end destinations quickly and efficiently.
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